Policies

Made to order items take 8 weeks to craft, plus shipping

ORDERING

Orders can be placed directly through this website by simply adding an item to your cart and following the simple checkout steps. Almost all pieces are made-to-order upon receipt of payment. Lead times range from 4 – 9 weeks depending on the piece, and the current schedule of orders. Thanks for your patience; handcrafted jewellery takes time to fabricate but is worth the wait!

RUSH ORDERS

If you need a piece rush-ordered, please contact Melissa with your specific request before placing your order. A rush can sometimes be accommodated but not always, and not with all pieces. If it is possible to accommodate, rush fees may be applied to cover shipping fees from vendors, overtime labor, etc. Fees depend on the piece and turnaround time requested, so please be specific with your item request and exact deadline when inquiring. Link to the item, and also provide the finger size, metal color, and date needed.

PAYMENT

Payment can be made using any major credit or debit card, or through PayPal. Follow the simple steps at checkout to complete your order. Buyer agrees to pay immediately upon purchasing; if payment is not received, the order will be cancelled. Orders will not be shipped or started until the full balance is paid.

SHIPPING

All orders are shipped using FedEx with a tracking number and are insured until they arrive at their destination. Please consider having a package sent to your place of business if you will not be home, as FedEx will leave the parcel at the door.

Shipping within Canada: Priority Service 2 business days; Standard Service 3-4 business days; Ground Service 7 business days. GST and PST are added within B.C. For all other provinces GST or HST is added depending on the province.

Shipping to US: Priority Service 1-2 business days; Standard Service 3-5 business days;  Ground Service 7 business days. Duties and taxes may apply. I am not responsible for delays at customs. Note also that all shipping providers have a disclaimer saying they are not responsible for delays at customs when crossing international borders.

RE-SIZING

It is very important to find out the correct finger size before ordering. Many pieces cannot be resized, and would require a complete remaking of the piece. It is the buyer’s responsibility to indicate the correct size upon purchasing. If you need your ring resized, please confirm with Melissa that it is possible. Resizing is $75 per ring plus any cost of additional gold needed, and shipping both ways. Due to the high volume of orders, resizing takes 4 weeks to complete after Melissa receives the ring.

REFUNDS AND EXCHANGES

Melissa Caron’s jewellery is crafted with the utmost care, using the finest materials. If you are somehow dissatisfied with your order, please contact her as soon as possible. Happiness with your jewellery is top priority. Melissa prides herself not only on exceptional jewellery, but the best customer service as well. Please contact her directly with any questions or concerns.

Non-Custom Jewellery: Any non-custom item in Ready To Ship category may be returned in its original condition for a full refund minus a 10% re-stocking fee (less shipping fee and resizing fee, if applicable) as long as it is posted back to me within 7 days of receipt. Prior authorization is required for all returns and exchanges. Pieces must be in the same condition as when they were received, and must be in original packaging with all cards, boxes, etc. included.  Customers are responsible for return shipping with tracking and a signature upon delivery. After 7 days of receiving your order, all sales are final. Customers outside of Canada must use their federally run postal service with tracking (ie, USPS) for return shipping and clearly indicate that the package is a return. Private couriers charge brokerage fees and we will not be able to accept the package. Please contact me prior to returning an item for detailed instruction.

Custom Jewellery: Final sale, non refundable and non-exchangeable.

WARRANTY

 All of my pieces, with the exception of necklace chains, are warranteed for one year from date of purchase for any defects in materials or workmanship. The item may be returned for repair or replacement. Any modification or alteration by another jeweller will void the warranty.

My priority is your satisfaction!

 

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